How to make a reservation
|1. Email address validation||Submit your email address via the following form.
Once we confirm it, we will send you the URL of a reservation page.
|2. Reservation request||Go to our reservation page by clicking URL in the email from us.
Enter required information (date and time of your visit, number of participants, etc).
Click “submit your reservation” button to make a reservation request.
|3. Pre-booking of your reservation & Payment||As soon as we check ateliers’ availability, we will contact you. Once your reservation is confirmed, we will send you a “Notification of pre-booking of your reservation” with the payment information. At this stage, your reservation is not completed.|
|4. Completion of your reservation||Your reservation is completed upon receipt of your payment.|
Rules and notifications about reservation
- ・A reservation request must be made before 5pm (Japan time) two business days prior to the date you wish to visit.
Business day excludes Saturday, Sunday and Japanese national holidays.
- ・Maximum and minimum number of participants differ in each atelier.
- ・Your reservation request may not be granted depending on the ateliers’ availabilities.
- ・Your reservation is confirmed only when you receive a “BOOKING CONFIRMATION”.
- ・We may email you and ask you about contents of your reservation request.
- ・In a case of no-show or cancellation, we will charge cancellation fee according to our cancellation policy mentioned below.
- ・If you need to change contents of your reservation after submitting a reservation request, please call or email us.
Upon no-show or cancellation of a reservation, the following charges will apply:
- ・In the case of no-show: 100% of the total amount
- ・If the cancellation is made after 5pm (Japan time) two business days* prior to the date you visit: 100% of the total amount
- ・If the cancellation is made before 5pm (Japan time) two business days* prior to the date you visit: no cancellation fee
- * Business day excludes Saturday, Sunday and Japanese national holidays.
Submit your email address via the following form. Once we confirm it, we will send you the URL of a reservation page.